FAQ
Here you will find simple answers to our most common questions about handmade felt ornaments, material details, daily care, gifts and after sales support.
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Are all items handmade and will there be differences?
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How do I care for my felt items?
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What materials do you use?
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What is your shipping policy?
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Do you accept returns or exchanges?
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What if I’m not happy with the quality or it arrives damaged?
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My tracking hasn’t updated in a few days. Is my package lost?
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How can I get in touch?